Pre-Order Policy

When you place a pre-order with OSOI Hong Kong, you are reserving an item before it arrives in our warehouse. Please read the following carefully before completing your purchase.

Payment
Payment is charged in full at the time of order. By completing a pre-order purchase, you authorise OSOI Hong Kong to charge your payment method immediately.

Estimated Delivery
The estimated delivery date is displayed on the product page at the time of your order. This date is an estimate based on information from our supplier and shipping partners. Delivery dates are subject to change due to production schedules, customs clearance, or unforeseen logistics delays. We will notify you by email if your estimated delivery date changes significantly.

Order Confirmation
You will receive an order confirmation email immediately after placing your pre-order. A separate shipping confirmation email will be sent once your order has been dispatched.

Cancellations
Pre-orders cannot be cancelled or modified after order confirmation. By placing a pre-order, you acknowledge the estimated wait and the possibility of delay.

If OSOI Hong Kong is unable to fulfil your pre-order — for example due to a production issue or stock unavailability — we will notify you promptly and issue a full refund to your original payment method within 14 business days.

After Delivery
Once your pre-order item has been delivered, our Return & Exchange Policy applies. We do not accept returns for change of mind, personal preference, colour, size, or fit.

If you receive an item with a confirmed factory defect, please contact us within 7 calendar days of receipt with clear photos and your order number. We will review each case individually in accordance with our Return & Exchange Policy.

Contact
Email: [email protected]