退款政策

Return & Exchange Policy

How We Handle Things

We put a lot of care into every order — every piece is checked before it leaves us, and that matters to us.

We don't offer refunds or store credit, but if something is genuinely wrong with your item when it arrives, we want to hear from you. We'll always look into it.

We can't accommodate exchanges for personal preference — things like size, colour choice, or a change of mind — but read on for what we can help with.

A Note on Leather

Part of what makes leather special is that it's natural — no two hides are the same. Your piece was cut from a real hide, and it will carry traces of that:

Grain variations, wrinkles, pores, tendon marks, and stretch marks
Light surface marks from the original hide
Subtle differences in texture, tone, or softness between pieces

These aren't flaws — they're what makes your piece unique.

Small production marks — Occasionally you might notice a faint scratch, a trace of glue, or a slight variation from the photos. These fall within normal production range and aren't defects.

Colour on screen vs. in person — Lighting, photography, and your device's display all affect how a colour reads. The real-life version may look a little different — that's normal, not a defect.

Colour transfer — Dyed leather can transfer minor colour onto light fabrics or denim, especially in the early days. This is a known characteristic of natural leather dyes, not a quality issue. Your dust bag has a care guide that'll help.

What We'd Consider a Factory Defect

If something was clearly wrong before you even used it, that's something we want to know about:

Hardware broken on arrival
Structural damage when the item was received
Missing parts in the box
A completely wrong item delivered
A serious manufacturing fault that stops you using it normally

We review every case individually and carefully. Sending us a request doesn't guarantee a particular outcome, but we'll always give it a proper look.

What We're Not Able to Help With

We know it's not fun to read a list like this — but we'd rather be upfront:

Change of mind, personal preference, or suitability after purchase
Colour, style, size, or fit preference
Colour looking different on screen vs. in person
Natural leather characteristics — grain, pores, wrinkles, stretch marks, and so on
Minor production marks (light scratches, small glue traces, slight finishing variations)
Minor colour transfer or migration
Damage from everyday use, moisture, heat, sunlight, chemicals, or improper care
Items used, worn, altered, repaired, or washed after receipt
Items returned without original packaging, dust bag, tags, or proof of purchase
Sale, clearance, or archive sale items

Getting in Touch — Please Do So Within 7 Days

If you think something's wrong, please reach out within 7 calendar days of receiving your order. We genuinely want to help where we can.

When you get in touch, it really helps if you include:

Your order number
Your full name and contact number
Clear photos or short videos of the issue
Photos of the packaging, dust bag, tags, and accessories
A quick description of what you noticed
The date you received the order

Email: [email protected] WhatsApp: [852 67698674]

One important thing — please don't send anything back before we've had a chance to talk it through first. Items returned without prior confirmation may not be able to be processed.

What Happens After You Contact Us

We'll review everything you send over and get back to you. Sometimes we'll need a few more photos, or ask you to send the item in so we can take a closer look.

If we do ask for the item back, please send it in its original, unworn condition with all packaging, tags, dust bag, accessories, and proof of purchase.

If we're not able to confirm a factory defect after reviewing, we won't be able to proceed with an exchange.

If We Confirm a Defect

We'll offer you one of the following:

The same item again (subject to stock availability)
A different item of equal value
A higher-value item, with the difference paid by you

We're not able to offer cash refunds, partial refunds, or store credit — exchanges only.

Shipping

Situation	Who covers shipping
Confirmed factory defect	We cover all shipping costs.
Issue not confirmed as defect	Round-trip shipping and handling are your responsibility.
Wrong item sent by us	We cover everything.

Please use a trackable courier when sending anything back — we can't take responsibility for items lost or damaged on the way to us.

A Final Word

Every case is different, and we do our best to review each one fairly and thoughtfully, in accordance with applicable laws.

This policy is part of our Terms of Sale.

*Last updated: 04 May 2026*