隱私政策

Privacy Policy

Who We Are

OSOI is operated by New Nation Investment Limited ("we", "us", "our") — a Hong Kong company. We're committed to handling your personal data responsibly and in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

This policy covers all the ways we interact with you — through our website, physical stores, social media, customer service, and any events or campaigns we run.

By shopping with us or using our website, you're acknowledging that you've read this policy.

What We Collect

We only collect what we actually need. Depending on how you interact with us, that might include:

Your name, title, and gender
Contact details — phone number, email address, delivery address
Date of birth (where relevant for promotions)
Payment information processed via our payment providers
Your account credentials if you create an account with us
Purchase history
Device and browsing data — IP address, browser type, pages visited, time spent on site

How We Collect It

We collect data when you:

Place an order online or in-store
Create an account or subscribe to our newsletter
Contact us via email, phone, WhatsApp, or social media
Participate in a promotion, giveaway, or survey
Visit our website (automated collection via cookies and analytics tools)

Why We Use It

We use your data to:

Process and fulfil your orders, and handle returns or exchanges
Communicate with you about your order, or respond to your enquiries
Verify your identity and prevent fraud
Manage promotions, loyalty programmes, or membership benefits
Understand how our customers shop and what they love, so we can improve
Personalise your experience where possible
Meet our legal and compliance obligations

We won't use your data for anything beyond these purposes without telling you first — and where required, getting your consent.

Cookies and Tracking

Our website uses cookies and similar tools to help it work properly and to understand how people use it.

You can turn off cookies in your browser settings. Some features may not work as well if you do, but you won't be blocked from using the site.

For more detail on what tracking tools we use, refer to your browser's cookie settings or the relevant notices on our website.

Direct Marketing

We won't send you promotional messages without your consent.

If you've opted in, we may contact you about new arrivals, campaigns, or exclusive offers via email or WhatsApp.

You can withdraw consent at any time — just email us at [email protected] or unsubscribe using the link in any email we send.

Who We Share Your Data With

We don't sell your personal data. We may share it with third parties who help us run our business, including:

Delivery and logistics partners (to fulfil your order)
Payment processors (to handle your transaction securely)
IT and platform service providers (to maintain our website and systems)
Legal, compliance, or audit advisors when required

All third parties are expected to handle your data in line with applicable law. We don't share data for their own marketing purposes.

We may also disclose data when required by law or regulatory authority.

How Long We Keep It

We keep your data for as long as is reasonably necessary for the purposes it was collected — or as required by law. Once that period has passed, we delete or anonymise it securely.

How We Protect It

We take reasonable technical and organisational steps to protect your data from unauthorised access, loss, or misuse. No system is completely secure, but we take this seriously and review our practices regularly.

Your Rights

Under the PDPO, you have the right to:

Access the personal data we hold about you
Correct any inaccurate data

To make a request, email us at [email protected]. We'll respond within a reasonable timeframe and may ask you to verify your identity before proceeding.

Children

Our website and services are not intended for anyone under the age of 16 unless accompanied by a parent or guardian. We don't knowingly collect data from children.

Links to Other Sites

Our website may link to third-party websites. This policy doesn't cover those sites — please read their own privacy policies directly.

Updates to This Policy

We may update this policy from time to time. The latest version will always be published on our website. Continued use of our website or services after an update means you accept the revised policy.

Contact us:

Email: [email protected]

WhatsApp: [852 67698674]

Last updated: 08 May 2026