運送政策
Shipping & Delivery
A Few Things to Check Before You Order
To make sure your order reaches you smoothly, please double-check the following before completing payment:
- Product model, colour, and size
- Recipient name and contact number
- Full delivery address — including floor, flat number, and building name
- Payment amount and method
If a delivery fails because of an incorrect or incomplete address, we may not be able to cover the additional costs.
Order Processing
We generally process orders within 1–4 business days after payment is confirmed, excluding weekends, public holidays, and peak campaign periods.
During launches or high-volume periods, things may take a little longer — we'll let you know if there's a meaningful delay.
Pre-order items follow the estimated timeline shared at the time of purchase.
Delivery Regions & Estimated Times
| Region | Estimated Delivery | Courier |
|---|---|---|
| Hong Kong (standard) | 2–4 business days | SF Express / JDL Express |
| Hong Kong (large / heavy items) | Within 5 business days from dispatch | In-house delivery — we'll confirm the date via WhatsApp |
| Macau | 5–10 business days | Subject to courier availability |
| Remote areas (Discovery Bay, Ma Wan, Park Island, outlying islands) | Longer than standard — please confirm before ordering | Surcharge may apply |
All delivery timelines are estimates and can't be guaranteed.
Shipping Fees
| Region | Shipping Fee | Free Shipping |
|---|---|---|
| Hong Kong | HK$40 flat | On net orders over HK$1,200 |
| Macau | HK$60 flat | On net orders over HK$1,200 |
Free shipping applies to the net order value after discounts. Shipping promotions may change without prior notice.
A Few Things to Know About Delivery
Remote areas A surcharge of up to HK$20 applies to Discovery Bay, Ma Wan, Park Island, and outlying islands. Please get in touch via WhatsApp before ordering so we can confirm arrangements and fees — orders placed without prior confirmation may need to be cancelled.
Stair fee HK$50 per floor applies where lift access is unavailable.
Address access If the delivery point is more than 100 metres from a parking spot, we'll deliver to the nearest accessible location.
Failed delivery If delivery can't be completed due to an incorrect address, no one available to receive, or refusal to accept, a HK$60 administrative fee applies for one re-delivery attempt.
Severe weather We suspend deliveries during Typhoon Signal No. 8 or above, or Black Rainstorm Warning, and will reschedule once it's safe to do so.
Tracking Your Order
Once your order is on its way, we'll send tracking information via email or WhatsApp. For live updates, you can contact the courier directly using the tracking number provided.
When Your Parcel Arrives
Please take a moment to check the outer packaging before opening. If it looks seriously damaged, opened, wet, or tampered with — take photos first and reach out to us as soon as you can.
Wrong, Missing, or Damaged Items
If something isn't right with what arrived:
- Take clear photos of the parcel and all contents on the day of receipt
- Contact us within 3 calendar days: Email: [email protected] | WhatsApp: [852 67698674]
We'll get back to you within 3 business days and sort out next steps. If we sent the wrong item, we cover all shipping costs.
For delays or damage caused by third-party couriers or circumstances outside our control, we'll do our best to help with follow-up — though we can't always guarantee resolution timelines.
A Final Word
In case of any dispute, we'll do our best to find a fair resolution.
This Shipping Policy forms part of our Terms of Sale.
Last updated: 04 May 2026